Claims can be filed between 5 and 15 days after the ‘delivery date’. STOLEN : Packages marked ‘delivered’ yet not received are considered stolen.Claims can be filed between 7 and 30 days from the date the order was shipped. LOST : P ackages presumed to be lost by the carrier where the status is not ‘delivered’.This fee covers the following shipping issues: To help mitigate these shipping issues, we provide enhanced protection to your order for a small fee at the time of checkout.
If you’re a customer in the contiguous United States, you can add this layer of protection to make sure your package is covered if it happens to get lost, stolen, or damaged. We want you to receive your piece in perfect condition, but s ometimes things happen to packages while in transit that can't be controlled.
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